If the app won't open or needs an update, try a few simple steps first.
If the app crashes or won't open:
- Close the app completely and reopen it.
- Restart your phone.
- Go to Settings → Apps → Chalovip → Clear Cache.
- Check your internet connection – make sure your Wi-Fi or mobile data is turned on.
If you need to update:
The Chalovip app may not always be available on the Play Store or App Store. In that case, go directly to the Download Page Download the latest APK file from here and install it. On Android, go to Settings → Security → Install Unknown Apps and enable it before installing. On iOS, open chalovip.best in Safari and add it to your home screen.
To update from an older version, you can install the new APK directly over the existing app without uninstalling it – your data and account details will be preserved. If you're still having issues, contact live chat with your phone model and Android version.
Chalovip generally does not charge any processing fee for withdrawals. However, mobile banking providers (bKash, Nagad, Rocket) may apply their own cash-out charges — this is outside Chalovip's control.
Withdrawal Limit:
- Minimum withdrawal: ৳300
- Maximum per withdrawal: ৳50,000
- Daily maximum: ৳1,00,000
- Processing time: 3–15 minutes on average (typically faster during business hours)
KYC verification is mandatory before your first withdrawal. Without verifying your identity via NID or birth registration, withdrawals will not be processed. To withdraw bonus funds, you must first meet the wagering requirements.
For a complete withdrawal guide and full list of payment methods, Payments Page If a withdrawal gets stuck, contact support with your transaction number.
Chalovip offers two separate daily activities for members.
Daily Check-In Bonus:
- Log in to your account.
- Look for the "Daily Check-In" or "Daily Rewards" button on the home page or in the "Bonus" section.
- Click it – the bonus will be added to your balance instantly.
- Check in once a day and your bonus grows over seven consecutive days – a full 7-day streak earns the maximum reward.
Free Spins:
Free spins are typically tied to specific promotions or deposit offers. Head to the "Bonus" section to see any active free spin offers. Free spins may be designated for a specific slots game – check the offer details to see which game they apply to.
To see the full list of Free Spins and check-in bonuses, Bonus Page Keep in mind – every bonus has a limited validity period, so make sure to use them on time.
Logging in to Chalovip and visiting the Sports Betting section gives you access to two key features.
Real-Time Scores & Statistics:
A "Live" badge appears next to ongoing matches. Clicking it shows real-time scores, ball-by-ball count, wickets, cards, substitutions, and key stats. Cricket gets ball-by-ball updates, while football includes a goal and chances tracker.
Live Video Streaming:
Live video streaming is available for selected matches. A camera icon next to a match means streaming is available. To watch, you need an active balance or a placed bet on your account.
To see all live matches at once, use the "Live" filter in the Sports section. This feature works best on the mobile app. For more details, Sports Betting Page See here.
In Chalovip's Live Casino, real dealers run the games on camera and you can follow everything live on your screen.
Steps to get started:
- Log in and go to the "Live Casino" section.
- Pick your game – Baccarat, Roulette, Blackjack, Teen Patti, or Dragon Tiger.
- Click on the table to start the live stream.
- Place your chips within the allotted time (place your bets) – the dealer will announce when betting is open.
Tips for first-timers:
- Baccarat is the simplest option – just bet on Player, Banker, or Tie.
- Minimum bet starts from ৳100 (varies by table).
- You can chat with the dealer in Bangla via the chat box.
- Start with small bets and get a feel for how things work.
A balance is required to access Live Casino. Registration Register and claim a 100% bonus on your first deposit.
The easiest way to view all active promotions and offers on Chalovip is Bonus PageActive offers are also displayed as banners on the home page after you log in.
Update schedule:
- Daily offers (free spins, check-in bonuses): reset every day at midnight.
- Weekly Offers: New offers drop every Monday.
- Special Offers: Exclusive promotions are available during major matches (such as the World Cup, IPL) and festive seasons.
- Seasonal Campaigns: Extra offers during Eid, Puja, or New Year.
Keep push notifications enabled on the Chalovip app so you never miss an offer. You'll get notified instantly whenever a new promotion goes live. Each offer has its own validity period and terms — make sure to read the details before using them.
For any questions about offers Voucher Page and Bonus Page See here.
Chalovip is strictly for users aged 18 and above. Anyone under this age is prohibited from registering, placing bets, or making withdrawals.
Age verification process:
- You must enter your date of birth during registration – accounts cannot be created for anyone under 18.
- KYC verification is mandatory before your first withdrawal – you must submit your National ID (NID) or birth registration certificate.
- If the age provided during KYC doesn't match your registration details, your account will not be verified.
If you notice a minor in your household placing bets, contact support@chalovip.best immediately. Chalovip will close the account and refund any balance. If you have children at home, please set up parental controls on your devices.
Learn more about our Responsible Betting & Age Protection Policy on the Responsible Gaming page available.