Data Security

Chalovip Privacy Policy – Your Personal Information Is Safe with Us

How your information is collected on Chalovip, what it's used for, and how it's kept secure – it's all explained here in plain English. Data privacy isn't just a compliance matter for us; it's a fundamental responsibility to our members.

Last Updated: January 2026 256-Bit SSL Encryption Written in English
Your Data, Our Responsibility

Chalovip never sells your personal information. It is never shared with third parties, and is stored on fully encrypted, secure servers.

GDPR-Compliant SSL Secured Never Sold to Third Parties

Privacy Policy Highlights at a Glance

Before diving into the details, here's a quick overview of how Chalovip handles your data.

Strong Encryption

All your data is protected with 256-bit SSL encryption. No third party can read it during transfer. Passwords are stored as hashes — even Chalovip cannot view them.

Never Sold to Third Parties

Chalovip never sells your information to advertisers or data brokers. Your data is used solely to provide the service — not for any other commercial purpose.

Your Rights, Your Control

You have the right to view, correct, or delete your personal information. You can exercise these rights at any time by contacting support.

Cookie Policy – Transparent & Simple

Chalovip uses cookies solely to improve your platform experience. No unnecessary tracking cookies are used. You can manage cookie preferences through your browser settings.

Data Retention Period

Data is retained for as long as your account remains active. Once an account is closed, any data no longer required for legal obligations is securely deleted.

Last Updated: January 1, 2026. By using the Chalovip platform, you are considered to have accepted this Privacy Policy.

1Introduction

Chalovip ("we", "us", "our") places the highest importance on the privacy of your personal information. This Privacy Policy ("Policy") applies to all users of the chalovip.best website and mobile application ("Platform").

This Policy outlines what information Chalovip collects, how it is used, with whom it is shared, how long it is retained, and what measures are taken to protect it. By using the Platform, you agree to this Policy. For any questions regarding data privacy, write to us directly at support@chalovip.best.

In Plain Terms: Chalovip does not sell your data, does not collect information unnecessarily, and will not send you marketing messages without your consent. Even if you read nothing else in this policy, keep those three things in mind.


2What Information We Collect

Chalovip collects two types of information – what you provide directly, and what is automatically gathered while you use the platform.

What You Provide Directly:

  • Registration Details: Full name, mobile number, date of birth, and email address (if provided).
  • KYC Documents: National ID card, passport, or birth certificate – photos and details uploaded during KYC verification.
  • Payment Information: Mobile banking number (bKash/Nagad/Rocket). Card numbers and bank account numbers are not stored.
  • Support Contact: What you write via live chat or email may be stored for the purpose of resolving your issue.

Automatically Collected Information:

  • Device Information: Device type, operating system, and browser version. This is required for platform compatibility.
  • IP Address: Used for security verification and location detection. Applied to enforce service restrictions in certain regions.
  • Usage Data: Aggregate data on pages visited, time spent, and games played is used to improve the platform.
  • Transaction History: Records of deposits, withdrawals, and betting activity must be retained to meet legal requirements.

3How Your Data Is Used

Chalovip uses collected data solely for its stated purposes. There is a clear reason behind every use.

  • Account Management: Used for registration, login, identity verification, and account security.
  • Payment Processing: Your mobile banking number is used to process deposits and distribute winnings.
  • Customer Support: The Support team uses your contact history to resolve your issues effectively.
  • Fraud Prevention: Data analysis is used to detect multiple accounts, bots, and suspicious transactions.
  • Legal Compliance: To meet regulatory requirements and comply with KYC/AML policies.
  • Platform Improvement: Aggregate data on which features are used most and where issues occur helps us improve the platform.
  • Promotional Communications: Promotional messages about bonuses and offers are sent only with your consent. You can unsubscribe at any time.

How Your Information Is Not Used

Your data is never sold to advertisers. It is not used for data mining or commercial profiling. Your personal identity is not shared within any affiliate network.


4Data Sharing Policy

Chalovip does not share your information with third parties — with the exception of the following limited and specific circumstances:

  • Payment Processors: Only the minimum information required to process transactions is shared with bKash, Nagad, and Rocket.
  • Regulatory Authority: We are legally required to provide relevant information if a licensing authority or law enforcement agency issues a lawful order.
  • KYC Verifier: Only the minimum necessary information is shared with a licensed KYC provider for identity verification — they are contractually bound to follow the same privacy policy.
  • Technology Service Providers: We work with technology partners for hosting and infrastructure services. They do not have access to your data – they only assist with running the system.
  • Business Transfer: If Chalovip ever merges with or is acquired by another company, members will be notified in advance and the protection of their data will be ensured.

Please Note: Outside of the cases listed above, Chalovip does not share your data with any third party — not advertisers, marketing companies, or data brokers.


5Data Security Practices

Chalovip uses industry-standard security practices to keep your data safe, with dedicated protection at every layer.

256-bit SSL/TLS Encryption

All communication between the website and servers is encrypted. Your data cannot be read by anyone while in transit.

Password Hashing

Your password is never stored in plain text – only its hash is kept. No Chalovip employee can ever view your password.

Secure Data Center

Your data is stored in ISO-certified data centers with 24/7 security monitoring.

Access Controls

Not all staff have access to your data — only personnel who require specific information to perform their role can access it.

Real-Time Security Monitoring

Unusual login attempts and suspicious activity are detected and blocked in real time.

That said, no method on the internet is 100% impenetrable. Chalovip ensures the highest level of protection, but if an unexpected incident does occur, we will notify you promptly and take every possible step to minimize any harm.


6Cookies & Tracking

Chalovip uses cookies. Cookies are small text files stored in your browser that help improve your experience when visiting the website.

  • All cookies except essential ones can be disabled through your browser settings.
  • Chalovip does not use third-party advertising cookies.
  • No cross-site tracking or fingerprinting is used.
  • The mobile app uses an equivalent token-based method in place of cookies — the function is the same, only the technology differs.

7Your Privacy Rights

Every member registered with Chalovip has the following rights regarding their own information:

Right to Access

You can request to know what information Chalovip holds about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

After your account is closed, once all legal retention obligations have been met, you may request that your data be deleted.

Right to Restrict Processing

You can request that your data no longer be used for specific purposes.

Data Portability

You may request a download of your data in a structured format.

Right to Opt Out of Marketing

You can unsubscribe from promotional messages at any time.

To exercise these rights, email support@chalovip.best or reach out via Live Chat. Chalovip will respond to your request within 30 days. In some cases, legal obligations may prevent us from fulfilling a request immediately – if so, you will be informed of the reason.


8Minor's Privacy

Chalovip strictly enforces an 18+ age policy. No one under the age of 18 is permitted to use the platform, and their information is never knowingly collected.

  • Date of birth is verified at registration, and applications from underage individuals are rejected.
  • Age is re-verified during the KYC process. Any account found to have registered with a false age is closed immediately.
  • If a parent or guardian discovers that their child has been using Chalovip, please contact us at support@chalovip.best — we will act promptly and delete any collected data.

9How Long Your Data Is Retained

Chalovip does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

  • Account Information: For as long as your account remains active. After closure, unnecessary data is typically deleted within 6 months.
  • Transaction History: Financial regulatory requirements typically mandate retention for 5 years.
  • KYC Documents: Regulatory requirements typically mandate retention for 5 years.
  • Support Contact: May be retained for up to 3 years after a matter is resolved.
  • Betting History: For the duration of account activity and for a defined period after closure, as required by applicable regulations.
  • Log Files: Security logs are retained for 90 days and general access logs for 30 days.

Once the retention period ends, data is securely destroyed — not just deleted, but overwritten to ensure it cannot be recovered.


10Privacy Policy Updates

Chalovip may update this Privacy Policy when necessary. For significant changes:

  • You will be notified by SMS to your registered mobile number or by email before any changes take effect.
  • The date of the most recent update will always be displayed at the top of this page.
  • Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.

11Contact

For any privacy-related questions, complaints, or requests to exercise your rights:

  • Email: support@chalovip.best (please write "Privacy Inquiry" in the subject line)
  • Live Chat: Chat with us in English directly via Live Chat at chalovip.best – available 24/7
  • Response Time: Usually within 7 business days; sooner for urgent matters

Data Protection Officer: Chalovip has a designated Data Protection Officer who oversees all privacy-related matters. For serious complaints, your request will be escalated directly to them.

The Types of Information Chalovip Holds

See at a glance what information each category contains

Identity Information
  • Full Name
  • Date of Birth
  • Mobile Number
  • Email Address
  • NID / Passport Number
Financial Information
  • Mobile Banking Number
  • Deposit History
  • Withdrawal History
  • Transaction Date
  • Balance Change Log
Gaming Information
  • Betting History
  • Game Preferences
  • Win/Loss Record
  • Bonus Usage
  • VIP Level
Technical Information
  • IP Address
  • Device Type
  • Browser Version
  • Login Time & Date
  • Session Duration

Chalovip Privacy Policy – Explained in Plain English

Whenever you sign up somewhere online, a natural question comes to mind – what will they do with my data? Chalovip takes that question seriously. That's why privacy has been built into the core of the business from day one, not added as an afterthought.

Why Does Data Protection Matter?

Members at Chalovip carry out financial transactions. Mobile banking numbers, betting history, and personal identity details could cause real harm if they fell into the wrong hands. That is why Chalovip protects this information using the highest industry-standard security measures.

Many people assume large companies sell all their data — and in some cases, that's true. But Chalovip operates in the betting and gaming sector, where member trust is the core asset. Lose that trust, and there's no business left. So beyond ethical reasons, protecting your privacy is a business necessity for Chalovip.

Many people feel hesitant to submit their NID or passport photo during KYC verification — and that hesitation is completely understandable. But KYC is actually there to protect you too. Imagine someone opens an account in your name, or unauthorized transactions are made using your number — with KYC in place, this gets flagged quickly and it's much easier to keep you safe. Your KYC information at Chalovip is shared only with licensed verification providers, who are also bound by international data protection standards.

It's worth being mindful when using a mobile app. The Chalovip app only requests permissions necessary for its functions – the camera is used solely for KYC document photos, and storage is used only for cache. No unnecessary access is requested. If you notice unusual permission requests during installation, please notify support.

Why does Chalovip review your usage history? There are two main reasons — first, to prevent fraud and money laundering. Second, to personalize your experience. If you spend most of your time on cricket betting, the platform will surface new cricket markets for you — it's not spam, it's about making your experience more relevant.

Cookies are a common concern. Chalovip's cookies are primarily technical – they allow you to return without logging in again, remember your language preference, and so on. They're there for your convenience. Chalovip does not use any third-party cookies for advertising purposes.

Privacy policy is an ongoing matter. The digital world evolves, technology changes, and so do regulations. Chalovip commits to notifying members in advance of any updates to this policy, with their interests always kept front and center. If you have questions, feel free to ask — we're happy to help.

Frequently Asked Questions

Frequently Asked Questions About Privacy & Trust

Chalovip is a licensed online gaming and betting platform. Licensing details are available in the platform's footer and legal documents. A license is more than a formality — it means the platform is regularly audited by a regulatory authority, game outcomes are verified through RNG certification, the payout process is transparent, and members have a formal channel to raise complaints. Chalovip's games are audited by GLI (Gaming Laboratories International), a globally recognized gaming certification body. If you have specific questions about our license or certifications, contact Support — copies of the relevant documents can be provided.

Yes, Chalovip has a referral program. Log in to your account and head to the "Refer a Friend" or "Invite a Friend" section to find your personal referral link or code. When a friend registers using that link or code and makes their first deposit, both you and your friend will receive a bonus. Bonus amounts may vary by promotion — for current offers, visit the Bonus page. One important condition: the person you refer must be a genuinely new member — referral bonuses do not apply if they already have an existing account. Wagering requirements apply to referral bonuses as well.

Your information is safe — get started with confidence

Register and play with confidence on Chalovip's strictly private, SSL-secured, and licensed platform.

SSL Secured Your Data Is Never Sold Licensed 24/7 Bangla Support
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